Closing the Completeness & Accuracy Gap
Fortune 500 Bank transformed its Completeness and Accuracy program with Twine’s AI Digital Employee, Alex.
Challenges
Coverage Gaps
Accounts falling through the cracks, especially in legacy and acquired environments.
Rubber-Stamped Reviews
Reviewers got bare entitlement lists with no context; decisions rarely defensible.
Manual UAR Cycle
60-80% of cycle time on data prep and coordination, nothing left for remediation.
Remediation Lag
Flagged access stayed active for weeks after certification closed.
Here goes an amazing quote from the client talking about how good Twine has been for their organisation.
The Solution
Solution
The bank deployed Alex, Twine’s AI Digital Employee, to take ownership of the data quality and execution work that makes C&A actually hold up under audit.
Missing Account Owners
Alex cross-references HR data, tickets, groupings, and application teams to attribute ownership, flagging anything unresolvable for disposition.
Non-Human Identities
Alex surfaces service accounts, API keys, and machine identities with excessive privilege or no documented business justification.
Integration With Existing Tools
Alex connected to SailPoint, Entra ID, Active Directory, and CyberArk, as well as ServiceNow.
Orphaned Accounts
Alex continuously detects and remediates accounts left behind by departures, terminations, and role changes.
Certification Coverage
Alex ensures every in-scope account, entitlement, and identity type is included, no scoping gaps.
